If you have any questions which aren't answered here, please don't hesitate to get in touch, and we'll be happy to help.
How long does it take to have my order made?
Please allow 2 to 3 weeks for delivery, as every personalised product we make is carefully handmade and checked. If you have a more urgent requirement please call or email and we will try to oblige.
What if I need my order quickly?
We can sometimes accommodate urgent orders, but please do contact us before placing your order to let us know your requirements. Please note that at busier periods (such as Christmas) this may not be possible.
Do you deliver outside the UK?
We're more than happy to deliver albums abroad. Due to the weight of our products, the cost is likely to be in the region of £25 for a large photo album, but please contact us with the details of what you want to buy and where you want it shipped and we'll confirm a price to you. Or place your order through our website and we'll send you an invoice.
Can I order online without a PayPal account?
Absolutely! Simply place your order as usual, and when you reach the PayPal payment page at checkout choose the "Don't have a PayPal account?" option to checkout as a guest.
If I can't decide on the colors of the bindings and ribbons can you choose for me?
Absolutely, just email us your photo and details of what you would like to purchase, and we'll choose the best matching colours for you.
How many pages are included in a photo album?
Our photo albums have 20 pages as standard, but if you would like more they cost £4.95 for 5. Please note that we do not recommend more than 20 extra pages per album.
How are the photo albums presented?
Each album comes wrapped in tissue paper in a beautiful purple presentation box.
What happens to our original pictures?
If you have sent us a print, you will receive the photo back unharmed.
Can I pick up my order from your office?
Our products are handmade in Norfolk and are sent by post from there to your delivery address - unfortunately we are unable to offer collection at this time.
How will my order be sent?
We send most orders by Royal Mail using their Recorded Delivery service, which requires a signature on delivery. Following the Royal Mail price rises over the past two years we now sometimes use a courier service rather than increase our prices. Both services can take up to three days for delivery. If you require a next day delivery this can be arranged at extra cost.